Good customer relations are synonymous with increased sales
Catching the attention of your target audience by advertising your product or service is the first step for your company to close a sale. However, another essential factor for this to happen isproviding good customer service. Let's think that a user of a certain social network sees an advertisement for your product on the platform and wants to contact the company to ask a question about a feature of that product to make their purchasing decision. At that moment, he contacts your business, but due to the high flow of messages on your service platform, you are unable to assist him quickly and, after the waiting period, he gives up on the purchase. Difficult, isn't it? Therefore, providing good customer service is essential for companies to sell more and have a good reputation in the market. To solve the problem mentioned above, entrepreneurs can use a technological solution: theWhastApp Business API. As it is one of themost used means of communication by Brazilians,WhatsApp is a platform that can be adopted by entrepreneurs who want to communicate with customers quickly and effectively. But with a large flow of messages, even the tool is no longer of much help. By using the WhastApp Business API, however, the paths taken by the company to provide good customer service become easier to follow.This is because the technology allows the brand to be connected to the platform without having to use the application or a smartphone or computer. As a result, all data is stored in the cloud, which allows for greater chat storage capacity and no need to delete them. The WhatsApp Business API also solves problems with queues, as it allows a message to be sent to multiple chats instantly, without the small delay that regular WhatsApp has.Then set a username , password for your account and fill in your profile information 5. Now that you have your own traditional Instagram account it's time to make the Industry Email List switch to an Instagram Business account . See how: INSTAGRAM BUSINESS: How to convert your traditional account to a business account If you already have a personal account on the social network and just want to convert it into a business account. Just start from here: 6. Go to your profile and access the menu in the top right corner of the screen 7. Click Settings 8. In the Settings menu, select the Account option 9. Then, choose the Commercial option to register your account as Instagram Business 10. Choose the category that best suits your business and provide pertinent contact information.
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Tap Done instagram business store ChatGuru Source: Instagram Discover the advantages of ChatGuru If you want to take advantage of the best tools to offer an exceptional customer experience , you need to know ChatGuru . Our company makes it easy to incorporate a chatbot adapted to the needs of your company and your customers into your business's WhatsApp Business and also provides the necessary follow-up services. Managing your customer service will be much easier using the ChatGuru platform . Our technology allows the automation of communication steps , the implementation of a hybrid service (with human agents), strategic use of filters , service rotation (in which each attendant will be automatically delegated to a chat as soon as they are available) and collection of crucial data – in compliance with the General Data Protection Law (LGPD). All of this will help your company create more relevant conversational relationships through WhatsApp , improving sales and boosting your business . Because it can be integrated into a CRM (Customer Relationship Management) system, the technology that ChatGuru provides makes your company's processes even more efficient .
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